Shipping Policy

Processing Time & Shipping Cost

Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

We process orders on business days which are Monday through Friday, Eastern Standard Times, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Processing Time: 2 – 7 days* (in regular seasons) or more depends on holiday seasons.

Shipping Cost:

  • $9.99 for the one order shipped to United States.

How long does shipping take?

Standard shipping in United States takes 14-21 business days for transit.

*This doesn’t include our 2-7 day processing time.

About Late Deliveries

Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. nguyenlist.com cannot be held responsible for delays caused by unforeseen or uncontrollable events such as:

  • Possible Reasons for Delay
  • Incorrect Address
  • Missing apartment, building, floor, or unit number
  • Severe weather conditions
  • International customs procedures

Lost Packages:

If you have not received your order, please contact our Support Teams who will work to resolve the issue as quickly as possible.

We insure each purchase during the time it is in transit until it is shipped to the specified shipping address. Once courier tracking confirmation is received of an order being shipped and signed for at the shipping address our liability ceases

Order tracking:

You can check your tracking at: https://nguyenlist.com/track-order/

If you have any questions, please contact us at [email protected]